How to Delete a Duplicate Rakuten Account

Have more than one Rakuten account? Follow the steps below to delete one of your accounts. Log in to the Rakuten account you want to delete. Go to Privacy Preferences in your Account. For security reasons, you may be asked to log in again. Select Delete my account. Once you confirm you want to delete your account, that account will be removed

How long does it take for pending Cash Back to be confirmed?

Once the store sends us your order details, your Cash Back will be pending. It will be added to your confirmed balance and included in your next payment, unless we receive new information from the store. Online and in-store Cash Back is

Account FAQ

We recently made some updates to improve your account experience! Here’s what you need to know. Why do I have two Cash Back balances? Your account now shows you exactly how much Cash Back is confirmed, and how much is still pending. Your confirmed Cash Back balance is the amount you’ll get in your next Cash Back payment. Pending Cash

Signing In to Your Account

To sign in to your Account, enter the email address and password you used to join. If you were not asked to add a password to your account when you joined, you should have received an email with instructions on how to create a

Updating Your Account Settings

You can update the email address and password you use to sign in to your account in your Account Settings. Note: You must be signed in to your account with your current email address and password to make changes. Adding your address A mailing address is required for payments of all types, including PayPal. Please make sure to change or

How to Change Your Email Preferences or Unsubscribe

To update your email preferences, go to Email Subscriptions within your Account. Turn the off the toggle to unsubscribe from Rakuten marketing emails. It may take up to 4 days for you to stop receiving Rakuten emails. You’ll still get important emails about your Cash Back and shopping activity, like order confirmations and Cash Back payment

What is the Credit Cards section in my Account?

In your Account, this section is your virtual credit card holder. To earn Cash Back on in-store and dining offers, you need to link your credit card so we can add the offers to your card. You can link, remove or edit your credit card on this

Rakuten Autofill

What is Rakuten Autofill? Rakuten Autofill makes it easier and faster to check out. With one tap, Rakuten Autofill will use your saved info to fill in the entire checkout form. How does Rakuten Autofill work? After a purchase you’ll be

Favorite Stores

Add your Favorite Stores to get easy access to the places you love to shop. You can add a Favorite on the store page. Search for the store on rakuten.com and click on the name in the results. Look for the heart icon near the logo to add

How to Delete Your Account

If you're having an issue, you can always contact us and we'd be happy to help! Otherwise, if you'd like to delete your Rakuten account, follow these steps. Go to Privacy Preferences in your Account. For security reasons, you may be asked to log in again. Select Delete my account. Once you confirm you want to delete your account, you will be