Why Didn’t I Earn Cash Back?

With Rakuten, you can earn on almost everything. If you didn’t earn Cash Back and think you should have, or didn’t get the amount you expected, keep reading to find out why it can happen and how to fix it. Make sure the item was not excluded from Cash Back Some stores exclude certain items, categories or brands from earning Cash Back. These are called exclusions.

Checking the Status of Your Cash Back

You can check the status of your Cash Back any time on the Cash Back Activity page of your Account. Processing Soon after you place an order, the Cash Back is processing. This means that we’re waiting on the store to send us the details. Pending

What Is a Rakuten Shopping Trip?

When you’ve clicked on a Rakuten link to earn Cash Back at a store — on Rakuten.com, in the Rakuten App or with the Rakuten Cash Back Button — you’ve created a Rakuten Shopping Trip. Your Shopping Trip is assigned a unique number, which we use to verify your purchase with the store. Your purchases will earn Cash Back only if you start a Shopping Trip with

How Can I Tell If I’m Earning Cash Back?

To earn Cash Back, you must start shopping at Rakuten and click the link to your favorite store. Activating Cash Back You know you’re earning Cash Back if you click on a Rakuten link (on Rakuten.com, in an email, in the Rakuten App or with our Cash Back Button) and get a confirmation pop-up that Cash Back at that store is now active. Look for the pop-up confirmation

Returns, Cancellations & Exchanges

Cash Back on travel is typically confirmed within 45 to 120 days after completing your booking. What do the different statuses mean? Processing Soon after you place an order, the Cash Back is processing. This means we’re waiting on the store to send

What Browsers Can I Use With Rakuten?

You can use Rakuten on Chrome, Firefox, Safari and Microsoft Edge. Make sure you have the latest version of your browser so Rakuten can work properly. Third-party browsers are not guaranteed to work with Rakuten and may prevent you from earning Cash Back. Rakuten uses cookies to improve our site, enhance your shopping experience and provide you with

Browsers Preventing Cash Back

Some popular browsers have changed their settings to prevent tracking of your browsing information. These changes are intended to increase your privacy, but they also impact our ability to track your orders to give you Cash Back. Apple’s technology is called Intelligent Tracking Prevention 2.0, and it affects the Safari browser for both MacOS and iOS (Mac, iPhone

Software or Settings Preventing Cash Back

Cash Back can only be activated if we know where you’re shopping. Sometimes cookies, ad blockers and content blockers can prevent Cash Back from being activated. COOKIES If you’re using security or protection software, their settings must allow

Rakuten Cash Back Visa® Credit Card Program FAQ

Why is the credit card program being discontinued? Synchrony and Rakuten have mutually agreed to end the Rakuten Cash Back Visa® Credit Card program. What can I expect from Rakuten? As a Rakuten member, you’ll continue to earn Cash Back